Privacy Policy

1. Introduction and Scope

Provo Fix ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us through our website or during phone consultations, service bookings, and on-site visits across Provo, UT and surrounding Utah County communities. This Privacy Policy explains how we collect, use, disclose, and safeguard your data.

2. Information We Collect

We collect personal information that you voluntarily provide to us when requesting plumbing estimates, scheduling service calls, or submitting contact forms. This information includes:

• Contact Data: Your name, physical street address, phone number, and email address.
• Service Details: Descriptions of your plumbing issue, property type, main shutoff valve location, and scheduling preferences.
• Payment Information: Billing address and payment transaction details necessary to process service invoices.
• Technical Data: IP address, browser type, device information, and site browsing activity collected automatically through standard web logs and cookies.

3. How We Use Your Information

We utilize the information collected for legitimate business purposes, including:

• Dispatching licensed plumbing technicians to your property.
• Processing service appointments, estimates, and invoices.
• Communicating regarding service updates, appointment confirmations, and follow-up inquiries.
• Improving website performance, user experience, and customer support.
• Complying with applicable legal obligations and industry regulations.

4. Information Sharing and Non-Sale Guarantee

Provo Fix does not sell, trade, rent, or lease your personal information to third-party marketers. We may share necessary details with trusted third-party service providers who assist us in operating our business - "such as payment processors, scheduling software vendors, and communications platforms - "provided those parties agree to keep your information strictly confidential. We may also disclose data when required by law or to protect the safety, rights, and property of Provo Fix, our customers, or the public.

5. Data Security and Protection

We implement reasonable administrative, technical, and physical security measures to protect your personal information against unauthorized access, loss, alteration, or disclosure. Standard encryption protocols are utilized for digital communications and payment processing. However, no internet transmission or electronic storage system is completely secure, and we can not guarantee absolute security.

6. Your Privacy Rights and Choices

You have the right to access, update, or correct the personal information we hold about you. You may also request the deletion of your customer record, subject to legal and financial record-keeping requirements. To exercise these rights or opt out of promotional communications, please contact us using the details provided below.

7. Third-Party Websites and Analytics

Our website may incorporate standard web analytics tools or links to third-party platforms. These third parties have separate privacy policies, and we accept no responsibility or liability for their independent practices.

8. Updates to This Privacy Policy

We reserve the right to revise this Privacy Policy periodically to reflect changes in our services or legal requirements. The updated policy will be published on our website with an updated revision date.

9. Contact Our Privacy Team

If you have questions or concerns regarding our privacy practices, please visit our contact page, call Provo Fix by phone at (801) 515-5472, email [email protected], or write to 301 E 900 S, Provo, UT 84606, USA.